Terms & Conditions
General travel booking terms for Afro Whale Shark Safari, including payments, partner services, safety, wildlife, liability and customer support.
Updated 1 November 2026 · General terms for domestic and international guests.
1. Who these terms apply to
These terms cover the services Afro Whale Shark Safari agrees in writing to arrange or operate from Kilindoni, Mafia Island, Tanzania. Read them together with your quotation, itinerary, confirmation, booking policy and cancellation and refund policy. Service-specific conditions disclosed before payment apply to the relevant service. Ask for clarification before booking where terms conflict. Mandatory legal rights always apply.
2. Scope of your booking
Only the services expressly included in your confirmation form part of your booking. Optional activities, meals, transport, equipment, park fees and personal expenses are included only when stated. Photos and sample itineraries illustrate the experience; they do not guarantee a particular animal sighting, room, vessel or flight schedule.
3. Payment and confirmation
The accepted quotation or checkout determines the price, currency and payment schedule. Failure to meet a disclosed payment deadline may result in cancellation under those agreed conditions after appropriate notice. Do not send payment until the itinerary and applicable terms are clear. No website enquiry or calculator estimate alone creates a confirmed reservation.
4. Third-party suppliers
Some flights, ferry journeys, stays, diving and other activities are operated by independent suppliers. Your booking documents should identify the operator and whether Afro is organizing the service or arranging it as an intermediary. Relevant supplier conditions apply where disclosed. This does not exclude any responsibility Afro has under applicable law.
5. Health, safety and participation
Follow crew briefings, marine park rules and wildlife codes of conduct. Do not touch, chase or obstruct marine wildlife. Tell Afro before booking about participation needs and seek medical advice where appropriate. Diving may require certification, medical clearance and a qualified partner’s approval. Guests must not participate while impaired. A guide may restrict participation where reasonably necessary for safety; any financial consequences follow the agreed terms and applicable law.
6. Changes and events beyond our control
Weather, sea conditions, airline operations and public restrictions may require itinerary changes. We will communicate material changes and explain available options. Additional services or material extra costs require your agreement. Cancellations, amendments and refunds are handled under the cancellation and refund policy and your booking-specific conditions.
7. Travel documents and insurance
Guests are responsible for accurate passenger details and required travel documents, subject to any legal duty Afro has to provide information. Check official entry and health rules for your itinerary. Arrange suitable insurance and understand its exclusions, especially for marine activities, diving, cancellation and evacuation.
8. Responsibility and liability
Afro will provide the services it undertakes with reasonable care and skill. Nothing in these terms excludes liability for fraud, deliberate misconduct, negligence or any other liability where exclusion is prohibited by law. Participation involves ordinary travel and marine risks; this statement is not a waiver of your legal rights. Responsibility for any loss is assessed under the booking agreement and applicable law.
9. Privacy and communications
We use the details you send to respond to enquiries and organize the agreed services, sharing necessary information with relevant suppliers and payment services. See our booking and privacy information for this website’s forms, device storage and external services. Do not submit card information or unnecessary sensitive documents through enquiry forms.
10. Concerns and dispute resolution
Raise an issue promptly with the local team so we can try to resolve it during your trip. For a written complaint, include your reference, dates, issue and requested resolution at afrowhaleshark@gmail.com. We will review the information and respond. Nothing here prevents access to a regulator, court or other remedy available by law.
11. Applicable law and updates
Tanzanian law applies to Afro’s booking agreement, subject to any mandatory protections and jurisdiction rights that apply to you. These general terms do not claim universal legal certification. Updates apply prospectively and do not retrospectively change an accepted booking without agreement or legal basis.
Contact Afro
Afro Whale Shark Safari · Kilindoni, Mafia Island, Tanzania
afrowhaleshark@gmail.com · +255 659 666 222