Booking Policy
How to request, confirm and pay for a trip with Afro Whale Shark Safari, including international travel and supplier arrangements.
Updated 1 November 2026 · Applies to new bookings subject to the specific terms agreed before payment.
1. Enquiry and confirmation
A search result, calculator total or WhatsApp enquiry does not hold a room, flight seat or boat place. Your reservation is confirmed when Afro or the relevant booking provider issues written confirmation and the required payment has been received under the agreed payment schedule. Keep all confirmations and check passenger names, dates and services immediately.
2. Your booking information
Provide accurate guest names, ages, travel dates, contact details and pickup location. Tell us before booking about accessibility needs, swimming ability, dietary requirements and any support needed for safe participation. An adult booking for others must have their permission and share the applicable terms with the group. Children must be accompanied by a responsible adult.
3. Prices and payments
Website rates are indicative planning figures, generally in USD unless stated otherwise. Your dated quotation or checkout specifies the final currency, total, inclusions, exclusions, taxes and fees, payment deadlines and any deposit. Bank, card, exchange-rate or platform charges are payable only as disclosed by the applicable provider. Do not assume a deposit percentage or instalment plan unless it appears in your booking terms.
4. Book and pay online
Published trips can be booked through Afro’s WeTravel page. Review the terms attached to the chosen trip before completing payment. WeTravel handles its checkout under its own terms and privacy policy; Afro remains your contact for the travel arrangements we organize.
Book & pay on WeTravel ↗5. Flights, stays and partner services
Airlines, ferry operators, accommodation providers and activity partners may have separate baggage, check-in, eligibility, amendment and cancellation conditions. We will identify the supplier and applicable conditions in the quotation or booking documents. A directory listing alone does not confirm availability or a reservation.
6. International travellers
Check current passport, visa, entry, health and transit requirements with the relevant authorities for your nationality and route. Allow time between separately booked journeys. Travel insurance covering your activities, cancellation, medical care and evacuation is strongly recommended; verify the cover directly with your insurer.
7. Read before booking
Review the general terms and cancellation and refund policy. If documents disagree or a cancellation schedule is missing, ask Afro to clarify in writing before payment. These pages do not change conditions already agreed for an existing booking.